Lessons are non-transferable

The drum lesson(s) are for the named recipient only and are to take place at the time and location agreed in advance.

Changes to agreed lesson times are permitted under the following conditions

    More than 48 hours notice = No cost, your lesson will be rearranged for another time
    24 hours to 48 hours notice = 50% of lesson cost, your remaining 50% lesson will be arranged for another time
    Less than 24 hours notice = Full cost of lesson due, you will not receive a replacement lesson

Missing or forgetting a lesson will result in no refund and no replacement lesson

This applies to lessons paid in advance and lessons paid pro rata.

Lessons must end at the agreed end time

If you are late for whatever reason the lesson cannot usually run beyond the agreed lesson end time. Genuine unavoidable lateness (for example, due to public transport delays / strikes / service cancellations) will always be considered and we will do our best to compensate for ‘lost time’, although we offer no guarantee that this will be possible.

You must contact us if you need to rearrange a lesson for another time and leave a message if there is nobody to answer your call. You must try to notify the teacher on their mobile phone if you are running late for your lesson.

Additional terms for block-bookings (including gift vouchers)

Gift vouchers are valid for 6 months from date of purchase.

Lessons booked as a course / block-booking should be taken no less frequently than one lesson per month. Gaps between lessons of more than one month will automatically cancel the remainder of the course and no refund can be given.

Reactivation of expired courses and gift vouchers

In the case of an expired gift voucher (more than 6 months from date of purchase to date of redemption) or in the case of an expired course (a gap between lessons greater than one month) it may be possible to reactivate the course or gift voucher by payment of a reactivation fee.

The reactivation fee is the cost of a full one hour lesson at our standard rate (currently £40).

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