Summary of Terms
Here’s a short, plain-English summary of the most important points from the full Terms & Conditions. Please read the full T&Cs for detail — this page highlights the key points.
Booking, cancellations and missed lessons
Change a lesson with notice:
- More than 48 hours before the lesson — no charge; free to reschedule the lesson.
- 24–48 hours before — you pay 50% of the lesson fee.
- Less than 24 hours or no-show — full lesson fee payable.
- To give notice of a change to a lesson slot (to reschedule or cancel a lesson), contact your Teacher by email, SMS or phone. The time they receive your message is the official time of notice.
- If your Teacher cancels (illness/holiday): you won’t be charged and will try to offer a cover tutor or reschedule.
Membership (Drum Pass)
- Membership runs month-to-month after an initial month.
- To cancel or pause membership: simply give 7 days’ notice before the next payment date by email. Pausing or cancelling can also be done using the web/mobile app which Drum Pass Members have access to when they join.
- Pauses: minimum pause is two weeks and benefits are suspended while paused. Pauses cannot be backdated.
- Membership fees for past months are non-refundable.
Gift vouchers
- Vouchers are for the named recipient only and normally expire 12 months from purchase (check the voucher for the exact expiry).
- Vouchers have no cash value and cannot be transferred or sold.
Courses, block bookings & suspensions
- Block bookings should normally be used at least once per month. If lessons stop for more than a month without agreement the course will be suspended.
- Suspended courses can usually be reactivated within six months on payment of a reactivation fee (the Teacher’s standard lesson rate).
Cooling-off & refunds
- 14-day cooling-off: If booked online, new clients have 14 days from first order to cancel for a full refund (unless lessons start during that 14 days — see next item).
- If you asked for lessons to start within the 14-day cooling-off period and you later cancel, we will keep a reasonable pro-rata amount for services already delivered and refund the rest.
- Refund timing: refunds are normally processed within 14 calendar days once agreed. The time it takes to appear depends on your bank.
Safety, complaints & contact
- Please let your Teacher know about any health issues or other factors necessary to ensure a safe learning experience. For under-18s, parental consent is required. Under-18s cannot book lessons themselves — a parent/guardian must arrange the lessons and be present where appropriate.
- If you have a concern, first contact your Teacher. If you’re still unhappy, email info@elephantdrums.co.uk. We aim to acknowledge complaints within 5 working days and resolve them within 20 working days.
Full version: Read the complete Terms & Conditions here: Full T&Cs. If you have any immediate questions before booking, email info@elephantdrums.co.uk.
Last updated: 09/09/2025